Since the division of the energy market there is strong competition in the Utility sector. A number of new parties started working on this market and apart from that existing companies have joined larger international concerns.
Within this sector, Call-IT has a number of customers with a large variety of tasks. For one of the leading utility companies, Call-IT fills the entire front office function, where the complete multi channel concept is applied (face to face, email, telephone and regular post).
Next to that, Call-IT has lots of experience with sales campaigns for the utility sector in the shape of Telesales, Retention, Loyalty etc.