Professional service industry
Call-IT supports dispatch organisations by means of appointment management, lead generation, database enrichment, conducting surveys. For a large self-storage organisation in Belgium and the Netherlands, Call-IT has organised a reception function through which on the one hand the preservation of customers is guaranteed and potential customers are attracted. Furthermore, Call-IT has set up a fully organised 1st line service desk where customers who want to participate in a loyalty card system can go with all their questions. Call-IT also handles fulfilment activities and fills a control function.