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References

Utility company

Since the division of the energy market there is strong competition in the Utility sector.

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Telecom companies

In the past years, telecom providers have developed to all-in-one providers (fixed and mobile telephony, internet and television). This means specifically that within the contact centre more knowledge and empathy are required.

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Professional service industry

Call-IT supports dispatch organisations by means of appointment management, lead generation, database enrichment, conducting surveys.

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