Among Call-IT’s clients, there are a number of organisations from the entertainment branch. In customer contact activities in this branch, it is of importance to create a good balance between inbound service questions and technical support.

For one of our clients in the entertainment branch, Call-IT started the set-up of a telephonic front office which, over the years, grew into a complete front and back office where all telephonic as well as email and web service customer contacts are dealt with, furthermore, there is a fully organised fulfilment department. Next to that, Call-IT has a lot of experience with telesales, cross en up-sell and retention in this sector.