Bank and insurance
Exactly in the financial sector, current knowledge and empathy of the employees is necessary to maintain the trust of the customers. The employees of Call-IT are selected based on their capacity to recognize needs and problem situations of customers. Through intensive knowledge trainings the stay up-to-date with the current developments.
Call-IT has a lot of experience in the financial sector. For a large financial service provider, Call-IT fills the complete front office function in the field of customer care as well as technical support for all aspects with regard to tele-banking for the business and consumer market. Next to that Call-IT’s 1st line contact centre posts employees and counter officials in-house within banking.