Contact centre Consultancy
Call-IT mobilises its expertise and that of USG People NV for organising, staffing, improving and optimising of in-house contact centres. (all forms of customer contact). By means of specific consultancy, coaching – and training routes Call-IT is specialised in improving the quality, efficiency en development of the staff.
Our team of coaches disposes of a wide experience and expertise in giving and developing specially adapted trainings. In consultation with you, our experienced trainers will develop a specially adapted training, which links up with your needs perfectly.
Continuity with preservation of flexibility!
Call-IT posts one or more specialist for its clients that have a long-term need of reinforcement. For example because the pressure of work is so high for a few months, that they cannot handle it with own permanent employees.
Posting offers a full alternative in the form of motivated and high-qualified employees.
The quality of working together and the organisation of internal processes are points of interest in many companies.
Call-IT has expertise in professionally organising and professionalising contact centres with varying companies in the profit and non-profit sector.
According to us, high-quality services are only possible if the employees understand the service of the customer. By means of structured trainings, we make sure that employees are fully fledged representatives of clients.
Our trainers are specialised in giving the following trainings;
Read more on the various training programmes
- Communicative training
- Commercial training
- Application training / System related training
- Training the trainer
- Training the coach
If you want to know more about our services, please contact our sales team!