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Communicative training

The following subjects are treated during the training:

  • Communication model
  • Choice of words and linguistic usage
  • Conversation structure
  • Conversation techniques
  • Assertiveness
  • Complaint management
  • Handling resistance, conflicts and objections
  • Customers types
  • Feedback
  • Listening
  • Questioning techniques
  • Telephone etiquette
  • Empathy
  • Role-playing