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References

Bank and insurance

Exactly in the financial sector, current knowledge and empathy of the employees is necessary to maintain the trust of the customers. The employees of Call-IT are selected based on their capacity to recognize needs and problem situations of customers.

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Entertainment

Among Call-IT’s clients, there are a number of organisations from the entertainment branch. In customer contact activities in this branch, it is of importance to create a good balance between inbound service questions and technical support.

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Utility company

Since the division of the energy market there is strong competition in the Utility sector.

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Telecom companies

In the past years, telecom providers have developed to all-in-one providers (fixed and mobile telephony, internet and television). This means specifically that within the contact centre more knowledge and empathy are required.

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IT

For several companies, Call-IT fulfils the role of business to business Technical 1st and 2nd lines support for several software en hardware questions.

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Professional service industry

Call-IT supports dispatch organisations by means of appointment management, lead generation, database enrichment, conducting surveys.

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